Acceptance Auto Insurance Review (2021)
Founded in 1969, Acceptance Auto Insurance was originally named First Acceptance. Acceptance auto insurance is designed to offer coverage to high-risk drivers. Always compare auto insurance quotes before settling for a company. Feel free to use our comparison tool and receive free quotes from different companies.
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Written by
Rachel Bodine
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Reviewed by
Daniel Walker
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UPDATED: May 26, 2022
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- Founded in 1969, Acceptance Auto Insurance was originally named First Acceptance.
- First Acceptance Auto Insurance is based in Nashville, Tennessee, but maintains close to 400 retail locations.
- Acceptance Auto offers coverage for high-risk drivers.
Driving without insurance is dangerous and illegal in most states. Since you need auto insurance, make sure you’re not being overcharged for your policy.
Acceptance Auto Insurance, also called First Acceptance Inc., was founded in 1969. Acceptance retails, services, and underwrites non-standard auto insurance for individuals who have a high-risk insurance rating.
Acceptance also covers individuals that have been denied insurance by other companies or had their policies canceled by other providers.
Drivers with a high-risk label are almost guaranteed to pay higher insurance rates, so it’s important to comparison shop. Ensure you get affordable Acceptance Auto Insurance by entering your ZIP code here.
Table of Contents
Acceptance Auto Insurance Services
First Acceptance provides basic coverage for individuals who need to comply with state auto insurance laws despite having a poor driving or payment history.
They provide an array of auto insurance policies including:
- Bodily injury liability
- Property damage liability
- Comprehensive coverage
- Collision coverage
The following table details the average rates for full coverage.
| States | 2015 Average Annual Rates | 2014 Average Annual Rates | 2013 Average Annual Rates | 2012 Average Annual Rates | 2011 Average Annual Rates |
|---|---|---|---|---|---|
| Idaho | $679.89 | $673.13 | $650.57 | $639.19 | $641.96 |
| Iowa | $702.46 | $683.67 | $668.09 | $656.84 | $648.99 |
| Maine | $703.82 | $689.12 | $674.94 | $667.66 | $662.28 |
| Wisconsin | $737.18 | $716.83 | $689.77 | $666.79 | $669.99 |
| Indiana | $755.03 | $728.93 | $704.50 | $724.44 | $710.36 |
| Vermont | $764.02 | $746.79 | $734.82 | $726.57 | $716.14 |
| South Dakota | $766.91 | $744.28 | $717.30 | $690.95 | $669.20 |
| North Dakota | $773.30 | $768.09 | $743.27 | $714.75 | $688.74 |
| Ohio | $788.56 | $766.66 | $738.68 | $714.05 | $697.61 |
| North Carolina | $789.09 | $768.28 | $739.91 | $720.47 | $708.10 |
| New Hampshire | $818.75 | $795.50 | $773.30 | $755.76 | $746.57 |
| Nebraska | $831.02 | $805.99 | $773.64 | $751.18 | $732.21 |
| Virginia | $842.67 | $836.14 | $809.40 | $781.38 | $768.95 |
| Wyoming | $847.44 | $844.33 | $804.52 | $796.14 | $791.14 |
| Kansas | $862.93 | $850.79 | $815.82 | $785.72 | $780.43 |
| Montana | $863.52 | $868.55 | $842.74 | $821.68 | $816.21 |
| Alabama | $868.48 | $837.09 | $811.75 | $788.07 | $784.38 |
| Tennessee | $871.43 | $855.56 | $829.38 | $794.53 | $767.82 |
| Missouri | $872.43 | $845.39 | $819.79 | $799.14 | $790.27 |
| Utah | $872.93 | $852.66 | $820.92 | $805.32 | $809.35 |
| Hawaii | $873.28 | $858.16 | $844.16 | $844.12 | $861.95 |
| Minnesota | $875.49 | $856.62 | $823.70 | $800.24 | $777.17 |
| Illinois | $884.56 | $854.10 | $819.27 | $806.21 | $803.04 |
| Oregon | $904.83 | $894.10 | $856.26 | $818.07 | $804.59 |
| Arkansas | $906.34 | $900.18 | $868.13 | $843.07 | $829.13 |
| New Mexico | $937.59 | $920.42 | $888.83 | $866.19 | $869.85 |
| Kentucky | $938.51 | $917.49 | $904.99 | $888.46 | $872.48 |
| Washington | $968.80 | $952.10 | $914.04 | $891.04 | $889.82 |
| Pennsylvania | $970.51 | $950.42 | $930.48 | $915.83 | $904.47 |
| Arizona | $972.85 | $961.88 | $926.52 | $899.91 | $899.33 |
| South Carolina | $973.10 | $936.69 | $904.22 | $880.82 | $857.70 |
| Colorado | $981.64 | $939.52 | $887.57 | $849.74 | $835.50 |
| California | $986.75 | $951.75 | $922.69 | $891.68 | $881.07 |
| Mississippi | $994.05 | $957.59 | $925.13 | $902.95 | $895.69 |
| Oklahoma | z$1,005.32 | $985.58 | $931.41 | $902.90 | $881.50 |
| West Virginia | $1,025.78 | $1,032.45 | $1,021.37 | $1,005.68 | $992.57 |
| Alaska | $1,027.75 | $1,050.09 | $1,058.15 | $1,053.54 | $1,053.48 |
| Georgia | $1,048.40 | $991.25 | $949.33 | $922.05 | $912.49 |
| Nevada | $1,103.05 | $1,083.42 | $1,047.74 | $1,024.09 | $1,029.87 |
| Texas | $1,109.66 | $1,066.20 | $1,017.81 | $974.68 | $959.87 |
| Maryland | $1,116.45 | $1,096.37 | $1,071.35 | $1,056.82 | $1,048.86 |
| Massachusetts | $1,129.29 | $1,107.76 | $1,080.48 | $1,048.06 | $1,011.14 |
| Connecticut | $1,151.07 | $1,132.78 | $1,109.03 | $1,082.28 | $1,068.18 |
| Delaware | $1,240.57 | $1,215.69 | $1,187.18 | $1,153.59 | $1,134.60 |
| Florida | $1,257.13 | $1,208.77 | $1,209.70 | $1,196.57 | $1,160.13 |
| Rhode Island | $1,303.50 | $1,257.40 | $1,210.55 | $1,176.05 | $1,148.97 |
| District of Columbia | $1,330.73 | $1,324.39 | $1,316.48 | $1,289.49 | $1,276.99 |
| New York | $1,360.66 | $1,327.82 | $1,301.49 | $1,273.70 | $1,236.77 |
| Michigan | $1,364.00 | $1,350.58 | $1,264.20 | $1,171.94 | $1,110.64 |
| New Jersey | $1,382.79 | $1,379.20 | $1,369.70 | $1,334.59 | $1,303.52 |
| Louisiana | $1,405.36 | $1,364.17 | $1,307.72 | $1,275.10 | $1,281.55 |
| U.S. Average | $1,009.38 | $981.77 | $950.92 | $924.45 | $908.43 |
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Keep reading to learn more about Acceptance Auto Insurance company’s locations and more.
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Acceptance Auto Insurance Locations
First Acceptance Auto Insurance is based in Nashville, Tennessee, but maintains close to 400 retail locations across twelve states including Tennessee, Mississippi, Alabama, South Carolina, Georgia, Florida, Texas, Missouri, Illinois, Indiana, Ohio, and Pennsylvania.
Acceptance is also licensed to insure motorists in 13 other states. Contact them directly to inquire about coverage in your area.
Apart from auto insurance, Acceptance Insurance Company also offers affordable renters insurance, commercial insurance coverage, 24-hr roadside assistance, insurance to homeowners, and some of the cheapest motorcycle insurance coverages. Their friendly agents can shop for you because they understand the insurance process and laws.
Acceptance Auto Insurance Agents’ Contact Information and Availability
It is recommended that you speak directly with an Acceptance Insurance agent before purchasing a policy. Are you looking for Acceptance Auto Insurance’s phone number? To contact First Acceptance, the following addresses and numbers can be used.
Corporate Headquarters:
3813 Green Hills Village Drive
Nashville, TN 37215
1-615-327-4888
Acceptance Customer Service:
3813 Green Hills Village Drive
Nashville, TN 37215
1-800-321-0899
Representatives can provide you with contact information for a local agent or office in your region.
Acceptance Auto Insurance Quotes
If you are considered a high-risk driver and have had difficulty obtaining insurance through other providers, you may obtain a quote from First Acceptance. This video further explains high-risk driver coverage.
People who fall into this category may include:
- Single males, ages 16-24.
- Individuals with two or more driving violations.
- Those who have been charged with Driving under the Influence.
- Those with a poor credit rating.
- Individuals with a significant prior claims history.
- Those who have had a lapse in their insurance coverage.
Feel free to explore the relationship between auto insurance and your credit score as well.
Although certain circumstances could still result in denial of coverage by Acceptance, they do insure most individuals who apply. First Acceptance does not require a credit check in order to determine who qualifies for insurance.
Additionally, Acceptance Insurance provides down payments and flexible payment options.
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Acceptance Auto Insurance Careers
First Acceptance Auto Insurance lists several part-time and full-time openings in several different states within their company. These positions include:
- Sales Agent
- Retail Customer Service Representative
- Claims Analyst
- Claims Supervisor
Their website also contains an easy search option to search for employment in a field or location of your choice.
Acceptance Auto Insurance Claims
There currently is no option for filing auto insurance claims online. Acceptance recommends calling a claims representative at 1-800-779-2103 if you wish to file a claim.
Acceptance Auto Insurance Customer Reviews
After examining online reviews, it becomes clear that many consumers have been displeased with their experience with First Acceptance Auto Insurance.
There have been complaints about First Acceptance not providing money when they say they will, providing much less money than the estimate to repair the vehicle, and the rudeness and unprofessional attitude of customer service staff.
Customers of First Acceptance also complained about the claims process, rates changing frequently without explanation, hidden fees, refusal to cover many claims, or only paying a small portion of the repair cost.
Still, the fact remains that First Acceptance will often provide drivers with insurance when no other companies will. This is important, given that every state in the U.S. requires drivers to carry some level of auto insurance at the risk of suspension of their license to drive.
Ready to buy Acceptance Auto Insurance? For the best Acceptance Auto Insurance rates, enter your ZIP code below for rate comparison.
Tallan06
Agent was very helpful
Reereebryant
Car insurance
Brandonr
Satisfied
Laywell1987
Best Insurance
Sassyma37
Awesome job
mmilar4545
Friendly service
Rach22
Great insurance company
Mandy1234
Awesome
chutton24
How well they are.
Mykal1130
great customer service