ACE Auto Insurance Review (2024)

What is ACE insurance? In 2016, ACE Insurance Agency Inc., also known as ACE American car insurance, bought the Chubb Corporation in a $29.5 billion purchase. ACE then adopted Chubbs name and the company now does all its business as Chubb Insurance.

We’ll refer to the company in this  review, however, under both names to avoid any confusion.

ACE Insurance, now Chubb, is an international provider of multiple types of insurance solutions and reinsurance products to the following groups:

• Individual consumers
• Businesses
• Financial institutions

The company also provides several other business-related services to companies in a variety of sectors.

In this ACE/Chubb auto insurance review, we’ll give you all the information you need to decide whether an auto insurance policy with ACE Insurance is right for you.

Looking for cheap auto insurance? Just enter your ZIP code to compare your ACE insurance quote vs. top competitors near you.

What You Should Know About Ace

In 2010, the ACE American insurance company posted assets of more than $83 billion and gross premium revenues near $20 billion. Moody’s, A.M. Best, Fitch, and the Standard & Poor’s rating systems all gave both ACE Ltd. and ACE group high marks for both financial strength and future stability.

ACE insurance is also known by other names, such as ACE American Insurance, ACE INA Holdings Inc., ACE Casualty Insurance Company, ACE Limited, ACE Insurance Company of the Midwest, and ACE Property and Casualty Insurance Company. You can also check out ACE health insurance reviews online, since you can buy an ACE Property and Casualty Insurance Company Medicare supplement.

ACE American Insurance Company reviews, or Chubb auto insurance reviews, can be found on the Better Business Bureau’s (BBB) website by searching for Chubb insurance reviews on the BBB website. Looking for an ACE USA business insurance review page? You can also find them on Chubb’s BBB page.

ACE/Chubb insurance reviews on the BBB show the company has an average of 1.11 out of 5 stars, but there are only 37 ACE insurance reviews from customers.

As we mentioned earlier, ACE Insurance acquired Chubb Insurance in 2016 and after the acquisition, the company began anew under the name Chubb Insurance. You can visit their website for information on how to get a quote for ACE insurance with Chubb.

You can watch the video below to get an idea of the new vision for the company after the acquisition.

Fortunately, the ACE American Insurance Company rating from A.M. Best is A++, or superior, indicating financial stability. This is despite a 2004 lawsuit that accused the company of questionable business practices. ACE settled the suit for $80 million.

The fact that ACE American auto insurance receives such high praise for its customer service despite its past legal problems indicates that they must be doing something correctly.

If you’re interested in ACE Insurance careers, you can check online. You can find more information about job opportunities by visiting the corporate website and clicking on the “Careers” link. Visit websites such as Consumer Reports, the BBB, or even Reddit to find more ACE Property and Casualty Insurance Company reviews.

ACE Availability by State

Because of the nature of ACE’s business, they don’t use local agents in the same sense that a company like Allstate or State Farm would. Instead, all their insurance and financial products are handled through either a regional or local office by employees hired directly by the company, now known as Chubb Limited.

ACE Insurance operates in North America, South America, and the Asia-Pacific region. The company also has regional offices in Tokyo, London, Singapore, and Santiago as well as in Turkey, Hungary, and South Africa.

Their U.S. headquarters is located in New York, NY. The table below shows the contact information for ACE’s regional agents located throughout the United States.

Contact Information for U.S. Ace Auto Insurance Agencies

ACE Insurance continues to expand internationally through a series of acquisitions and is now active on four continents.

Ace Insurance Coverage Options

One thing you’ll need to ask yourself before purchasing your auto insurance policy is, “How much insurance coverage do I need?”

If you’re financing your vehicle, your loan company may require you to carry full coverage insurance. Otherwise, you’ll need at least the minimum amount of liability insurance required by the auto insurance laws in your state of residence.

If you decide that you need more than the minimum coverage required by the state, there are several different options available to you as additional coverage.

The table below shows some of the different types of policies and coverage available to you, along with what they do.

Always check with your insurance company to see what add-ons, endorsements, and riders are available to you, and make sure to take into account price and need when adding these things to your insurance policy.

ACE Bundling Options

Many auto insurance providers offer different bundling options, with most discounts ranging anywhere from 5%-25%. Bundling your insurance refers to purchasing multiple policies from the same company. For example, you can purchase your auto insurance policy as well as your life insurance from the same company if you choose.

In addition, you could purchase an ACE Medicare supplement plan alongside other insurance to get a bundling discount. Though the ACE Medicare supplement rating is A++ through Chubb’s A.M. Best score, check out ACE Medicare supplement reviews and ACE/Chubb health insurance reviews before you buy a policy.

Many companies offer multi-car discounts too. You can think of this as a way of bundling as well, but in this case, you’re buying auto insurance for multiple vehicles. Auto insurance companies offer up to a 25 percent multi-car discount on combined policies.

Ace Insurance Rates Breakdown

While the price isn’t always the deciding factor when it comes to choosing an auto insurance policy, it’s usually one of the most important. You can look at the table below to get an idea of what you might pay for auto insurance depending on the types of auto insurance you get. The table shows average annual rates based on coverage levels.

Average Auto Insurance Rates by Coverage

These are just guidelines. Actual rates will depend on a variety of factors such as age, driving history, and ZIP code.

Ace Discounts Available

Generally, your auto insurance discount options through the company depend on what each provider has to offer, but many discounts are standard throughout the industry.

The table below shows some of the most common auto insurance discounts available, an estimate of how much money each can save you, as well as the major auto insurance companies that offer the discount.

Standard Auto Insurance Discounts Offered by Major Companies

As you can see, it’s always a good idea to check with your insurance provider to see what types of discounts you may qualify for as they can save you a lot of money on your auto insurance. The same is true, of course, when it comes to Chubb Limited.

Available ACE Insurance Programs

Among the insurance products that ACE offers to individual consumers is auto insurance. They provide standard policies that cover state minimum requirements for bodily injury, property damage, and uninsured/underinsured drivers.

Watch the video below to get an idea of what to expect from an auto insurance policy with ACE Insurance.

Policies can be written to include collision, theft and fire, vandalism, and third-party medical and property. Additional types of auto insurance options include coverage for tourism and travel, trip interruption, and towing.

ACE provides insurance for other vehicles such as boats, yachts, and even private planes.

Antiques, fine art, collectibles, and jewelry are other items that ACE Insurance will cover.

How to Cancel Coverage With the ACE Auto Insurance Company

What should you do if you need to cancel your policy? Simply call the ACE insurance company phone number at 1-866-324-8222 to speak with customer service about cancelling your policy.

You can cancel your policy at any time simply by contacting your insurance agent and letting them know that you’d like to cancel your policy. Your agent will let you know when the changes will take effect and whether you’re entitled to a refund of any policy premiums you’ve paid in.

Once you’ve canceled your policy, any excess premiums will be refunded to you promptly.

Whether you can get a refund on your policy depends on the type of policy and when you choose to cancel. If you choose to cancel a refundable policy in the middle of the policy cycle, you’ll receive roughly half of what you paid, assuming that you only paid for that cycle.

Since refund amounts may vary and depend on a variety of factors, you should always check with your insurance agent to see what factors apply to you.

How to File ACE American Insurance Claims

What should you do if you need to file any ACE American Insurance claims?

ACE American Insurance auto claims can be filed by using any of the following options:

• File a claim online through their client portal by using your ACE insurance login information
• Call the ACE American insurance claims phone number at 1 (800) 252-4670
• Send a fax for ACE American Insurance Company auto claims at 1 (800) 300-2538
• File a claim through your local agent

If you choose to file a claim through the client portal on the company website, simply click on “Claims” from the website’s main page.

You can also file by calling the ACE American Insurance claims phone number at 1 (800) 252-4670. Keep reading to learn more about the ACE American Insurance Co.