Does Enterprise have a lost and found?

Enterprise Lost and Found locations are generally found at your closest airport. You can call Enterprise Customer Service at 1-855-266-9565 to report a lost item, but they will immediately direct you to their Lost Returns Website. The website lists Enterprise Lost and Found locations and contact information by state and city. However, lost items are not covered by your auto insurance. You will need to buy Personal Effects Coverage (PEC) at the rental counter to cover the cost of lost items.

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Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

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Written by Rachel Bodine
Feature Writer Rachel Bodine

Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring that ex...

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Reviewed by Daniel Walker
Licensed Auto Insurance Agent Daniel Walker

UPDATED: May 5, 2022

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Things to Remember

  • Enterprise Lost and Found locations are generally found at your nearest airport
  • You can report a lost item at the Enterprise Lost Returns Website
  • Enterprise Lost and Found will typically hold lost items for 30 days or more

What if I left something in my rental car? Oh well — you can’t always remember everything. The good news is that Enterprise Rent-A-Car has a Lost and Found department. Enterprise Lost and Found will hold items left behind in a rental car or at any of their locations for 30 days or more.

You can find the Enterprise Lost and Found near you by calling 1-855-266-9565 or visiting their website and searching for your city. Also, check your local airport for the closest Enterprise Lost and Found location.

Should drivers file auto insurance claims for lost items? No, because auto insurance doesn’t cover items lost or damaged in a vehicle. However, you should contact your insurance company as soon as possible if you’re in an accident in a rental car. 

Read our guide now to learn how to contact Enterprise Lost and Found, what to do if you lose your rental car keys, and how rental car insurance claims can impact your rates.

Are you looking for affordable rental car insurance right now? Enter your ZIP code above to compare local auto insurance quotes for free.

What is the Enterprise Lost and Found phone number?

Enterprise Lost and Found phone numbers will vary by city. The company offers a convenient search tool for customers to find their local lost and found locations.

If you left something in a vehicle, you can contact Enterprise Customer Service at 1-855-266-9565, and they will immediately direct you to their Lost Returns website.

On the website, states are listed in alphabetical order. If an Enterprise Lost and Found department is in your city, it will be linked. If you don’t see your city on the list, you can contact the lost and found at the closest airport. 

For example, there are only two Enterprise Lost and Found locations in Georgia. Customers living in Marietta or Macon would visit the Enterprise Lost and Found at the Atlanta airport, while anyone living on the coast would head to the Savannah/Hilton Head International Airport.

If you don’t see your city on the list, you can also submit a question to the Enterprise Support Team. The submission form will look like this:

Enterprise Lost And Found

Choose “Lost Item” from the Topic pulldown menu. Then, describe your item and rental car in the Comments section. Next, it will prompt you to enter your contact information. An Enterprise agent will get in touch with you, and you will receive a Lost Item Report Reference Number you can use to check the status of your belongings.

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What happens if I lose my Enterprise rental keys?

If you lose your rental car keys, contact Enterprise roadside assistance immediately. 

Call Enterprise roadside assistance at 1-800-307-6666 to report your lost keys. Contact roadside assistance if you’re locked out of your vehicle, too.

Then, wait with the vehicle until the tow truck arrives. Be prepared to pay for the tow costs and a replacement key. On average, Enterprise lost keys fees can range between $20-$350 depending on the type of key and vehicle you rented. 

To avoid losing rental car keys, you can ask an agent for a spare set at the rental counter. You may have to pay a fee or deposit upfront, but you won’t have to worry about waiting on roadside assistance.

Will auto insurance cover items left behind in a rental car?

No, auto insurance does not cover items in any vehicle, whether it’s your own or a rental car. Even if your items are lost or damaged after an auto accident, you will file a claim with your homeowners or renters insurance policy.

If you want auto insurance to cover items left behind in a rental car, you must buy Personal Effects Coverage (PEC) at the rental counter. This coverage extends to items lost, damaged, or stolen while inside the rental car. 

Is rental car insurance necessary? That depends on the unique circumstances of your trip. If you want insurance just to cover your items, then forego the bundles they offer at the rental counter and ask for PEC. 

However, if your personal auto insurance policy is not full coverage, or if you’re renting a luxury or exotic vehicle, you may want to buy rental car insurance to ensure you aren’t paying out of pocket in the event of an accident.

If you opt for rental car insurance, this will often include Supplemental Liability Insurance (SLI) of up to $1 million and a Collision Damage Waiver (CDW). This waiver means that Enterprise will not require customers to pay on Enterprise insurance claims.

Depending on your personal policy, you may already have coverage for rental cars. Rather than overpay for coverage, enter your ZIP code below to find out what’s in your auto policy and where you might find cheaper auto insurance rates near you.

Enterprise Lost and Found: Frequently Asked Questions

Now that you know more about Enterprise Lost and Found, read these FAQs to learn more about Enterprise Rent-A-Car:

#1 – Does Enterprise keep lost items?

Yes. Most Enterprise Lost and Founds will hold items for 30 days or more.

#2 – Is Enterprise the best rental car company?

Finding out what rental car insurance company is the best depends on your unique situation. Overall, the top three rental car companies are Alamo, Enterprise, and National.

#3 – Do Enterprise rental cars have tracking devices?

Yes. Enterprise partnered with LoJack to provide stolen vehicle recovery and connected car systems which use GPS technology to log trip history and help law enforcement locate stolen vehicles.

#4 – What happens if my rental car is stolen?

If your rental car is stolen, contact the police immediately and report what happened. Then, call the rental company, explain what happened, and request the vehicle’s tag and VIN. 

If you didn’t purchase theft protection at the rental counter, check your insurance policy to see if you’re already covered under comprehensive coverage. The credit card you used to rent the vehicle may also offer rental car insurance.

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