Anchor General Auto Insurance Review (2024)

What You Should Know About Anchor Insurance Group

Anchor General Insurance Agency is accredited by the Better Business Bureau and has a current rating of A.

The fact that Anchor General has had 47 complaints filed against it in the past three years is the most significant reason for this rating having been lowered.

The majority of these complaints were categorized as problems with service including claims payouts, response to claims, and customer service in general. Six complaints referred to billing issues.

Factors that have helped to raise Anchor General’s rating include:

• the length of time the company has been in business
• the company’s response to all complaints
• Anchor General had provided the BBB with sufficient company information

Anchor General Auto Insurance Website Review

Anchor General’s website contains very little information for potential customers.

While there is some minimal information about the company, contact information, and career opportunities there is no information about the insurance policies that are offered, no place to get a quote, and no customer testimonials.

Most of the links on the website are for current customers and are geared towards online billing, account information, and car insurance claims information.

These links are password protected for members only.

Anchor General Auto Insurance Consumer Reviews

Although Anchor General Insurance Agency portrays itself as a reputable insurance company based on the information it provides, customer reviews say otherwise.

In searching multiple independent review sites, not a single positive review of Anchor General could be located.

On sites where auto insurance companies were rated on a five-point scale, Anchor General almost never received a rating above a two.

Also, despite its advertising of low rates, one website compared rates for young drivers in California and Anchor General had the second highest rate out of 52 companies compared!

Negative customer comments include:

• Poor communication
• No call backs after several messages left
• Poor customer service
• Rudeness of customer service representatives
• Failure to pay any claims
• Failure to pay claims in a timely manner
• No response when claims are filed
• Unexpected rate hikes
• Low rates, low service
• Poor service by Anchor General approved repair centers
• Forced to spend several weeks without a vehicle

These negative comments combined with the facts that the BBB has had 47 complaints filed and the company’s own website contains such little information for potential customers all point to a situation of buyer beware.

If you reside in California or Arizona and are considering Anchor General as an auto insurance provider you may want to think twice and consider other options.

Anchor General Auto Insurance Contact Information

Customers and potential customers of Anchor General Insurance Agency can contact the company for information via the following means.

To send mail correspondence you must use the P.O. Box address.

Street Address:
10256 Meanley Drive
San Diego, CA 92131

Mailing Address:
P.O. Box 509020
San Diego, CA 92150-9020

Phones:
Customer Service/Underwriting – (800) 542-6246; Fax – (858) 527-3750
Claims – (800) 542-6246; Fax – (858) 527-3740

Anchor General Auto Insurance Careers

If you are interested in a career in the insurance industry you can contact Anchor General for a possible position.

The company is relatively small, with a staff of 67 employees currently, but they are looking to expand.

As of this review Anchor General currently has openings for the following positions:

• Claims Examiner – Bodily Injury
• Computer Systems Analyst
• Quality Assurance
• Computer Software Developer

Anchor General offers a link on its website with information to email or you can call the company for further employment details.

It also states that you can fax your resume to be considered for current and possible future positions.

Anchor Insurance Group Discounts Available

Despite offering liability insurance to high-risk drivers, Anchor General Insurance Company offers discounts for drivers who qualify as multi-car or senior drivers. Furthermore, Anchor General Insurance Company offers low down payments, online payment options, monthly EFT, payment by phone, etc.

If you want to learn more about the payment methods and available discounts, contact an insurance specialist.