Safe Auto’s Auto Insurance Review (2020)

Safe Auto is a direct-to-consumer auto insurance company that offers cheaper rates and an online presence, but is available in only 16 states.

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Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

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Written by Rachel Bodine
Feature Writer Rachel Bodine

Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring that ex...

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Reviewed by Daniel Walker
Licensed Auto Insurance Agent Daniel Walker

UPDATED: May 4, 2022

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Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Company Details
Address: 4 Easton Oval
City: Columbus
State: OH
ZIP Code: 43219
Phone Number: 614-231-0200
Year Founded: 1993

Things to Remember...

  • Established in 1993, this company is a direct-to-consumer auto insurance company that offers cheaper rates by cutting out the “middleman”
  • This electronic company is on the cutting edge of technology, which gives its policyholders access to everything they need online
  • Safe Auto does not perform credit checks to determine how much to charge a potential subscriber

A review of Safe Auto finds an auto insurance company that offers affordable coverage.

Established in 1993, this company is a direct-to-consumer auto insurance company that offers cheaper rates by cutting out the “middleman.” This company’s executive offices are located in Columbus, Ohio.

Safe Auto representatives are trained to answer any questions you might have about setting up a policy with Safe Auto.

Instead of purchasing your policy through an insurance agent who represents the carrier, this company sells directly to the policyholder, which not only saves the subscriber money, but it also saves the company money as well.

Online auto insurance quotes are available now if you simply enter your ZIP code in the FREE insurance comparison tool above!

Safe Auto’s Car Insurance Products

This company processes its applicants differently from the standard type of insurance carriers.

Standard carriers are well known by their big names and frequent advertisements. These carriers are mostly looking for low-risk subscribers with fair credit.

Non-standard companies like Safe Auto accept subscribers with poor credit and poor driving records, and who might even live in unfavorable zip codes.

These unfavorable zip codes are those with high percentages of accidents and adverse traffic conditions. Safe Auto does not perform credit checks to determine how much to charge a potential subscriber.

The company is able to offer the minimum requirements mandated by each state they service.

They are only available in 16 states in the country with hopes of capturing new markets in the future. The company website has specific information for each state where they offer coverage.

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Safe Auto’s Car Insurance Claims and Payments

This company is an Internet-based business. Safe Auto assures its website users that their information is secure using its encrypted privacy service.

This electronic company is on the cutting edge of technology, which gives its policyholders access to everything they need online.

However, customers are required to submit claims with agents on the phone. Once the claim is submitted and in process, customers can manage and track it online.

Safe Auto has in-house claims adjusters to assist policyholders in getting their claims processed as quickly as possible.

When it comes to appraising an auto, the company uses independent contractors to offer a fair assessment. This is another way the company saves money.

Policyholders can make payments online using a debit or credit cards, except for American Express.

Safe Auto has flexible payment options for those who may need more leniency than standard insurers. Once you make your first payment, coverage is available immediately.

 

Safe Auto’s Car Insurance Careers

Opportunities with Safe Auto are available anywhere there is an office location. These locations are not public but strictly for company associates and claims processing.

There are many careers in the insurance industry for entry-level employees in addition to graduate students. Some of the careers in the insurance industry include:

  • Claims Adjuster
  • Human Resources
  • Actuary
  • Customer Service
  • IT Specialists
  • Marketing

The company offers online applications for interested individuals. Once an online application is set up, an applicant can follow its progress there as well.

Safe Auto’s Reviews

This company does have a couple of court cases that are a matter of public record. There are also online reviews made by people who have made claims with the company.

As is to be expected of people who were denied reimbursement, they did not have anything positive to say about the company.

On the other hand, the company has an A+ rating with the Better Business Bureau. It shows this business has been a member of the BBB since 1997. Out of 171 complaints, there are none that remain open.

The company addressed, and potentially resolved, all of the complaints levied against it. Negative comments about an insurance company are to be expected.

However, when there is a company with many complaints, how they have all been handled says a lot about the company’s devotion to customer service.

Most of the comments made were related to claims. A small percentage of complaints pertained to billing, while the rest related to sales and advertising.

Current subscribers seem to be satisfied with the company’s service.

This is despite the fact that they are like most insurers in that, if you are late with a payment, there is a late fee and you risk the chance of a policy lapse.

You can get free online auto insurance quotes in minutes by entering your ZIP code!

References:

  1. https://www.safeauto.com/
  2. https://www.safeauto.com/about
  3. https://www.safeauto.com/about/faqs
  4. https://www.safeauto.com/car-insurance
  5. https://www.safeauto.com/auto-insurance-claims
  6. https://www.safeauto.com/about/career-opportunities
  7. https://www.safeauto.com/about/reviews
  8. https://www.bbb.org/centralohio/business-reviews/insurance-companies/safe-auto-insurance-group-inc-in-columbus-oh-31000010/bbb-accreditation
  9. https://www.safeauto.com/about/customer-service
  10. https://www.bbb.org

Reviews
for Safe Auto Insurance Company

3.55 (402 reviews)
5
January 17, 2021

TRE21

Affordable car insurance

They're affordable and send frequent reminders of your bills due date. Safe Auto keeps you safe for less!
5
January 17, 2021

Bonza

Great company

Great company, good customer service and answer the phones properly and good rates. I would recommend them to anyone searching.
5
January 5, 2021

Tarza

Really good company

I have been with Safe Auto for about 5 years and have never had a problem. The customer support is great! Really good company.
4
October 17, 2020

catehartman

Good for SR-22

When I needed SR-22 insurance they were the cheapest place I could find. The rates were decent at the time.
5
October 8, 2020

Tabycat1113

Great company for new drivers

I like this company because they give you the very basic requirements for your states so you spend less, they don't care about credit scores, and they have a very understanding team that helps when you have issues, I recommend them to all new drivers.
5
May 4, 2020

lisagaetano13

Safe auto a safe decision

I was amazed at how much lower the payments are than other companies I shopped.the phone agent was excellent and very helpful
4
May 4, 2020

Zuka

Auto insurance

I am very setisfied with the company. I had auto insurance 2 years ago but i am planning to visit the company again
5
May 2, 2020

dodohead

Good

It was ok, i did have an issue with it once. trying to make a payment but everything turned out fine.
4
April 28, 2020

Zuro

Car insurence

Such a Great car insurence company. I am very setisfied. I am going to deal with the company again in the future
4
April 28, 2020

arowen727

Auto [REDACTED NAME]

Great service, fast no holding time get right in to see clerk if you show up physically at the location
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