Citizens Auto Insurance Review (2024)
Citizens auto insurance is not sold directly, but customers can buy car insurance through its parent company, The Hanover. Citizens does offer home and business insurance policies.
Tracey L. Wells
Licensed Insurance Agent & Agency Owner
Tracey L. Wells is a licensed insurance agent and Farmers insurance agency owner with 23 years of experience. He is proud to be a local Farmers agent serving Grayson, Georgia and surrounding areas. With experience as both an underwriter and agent, he provides his customers with insight that others agents may not have. His agency offers all lines of insurance including home, life, auto, RV, busi...
Licensed Insurance Agent & Agency Owner
UPDATED: Jan 8, 2024
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.
UPDATED: Jan 8, 2024
It’s all about you. We want to help you make the right coverage choices.
Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.
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Citizens auto insurance
Average monthly rate for good drivers:
N/AA.M. Best rating:
aComplaint level:
MedPros
- Citizens does offer personal property insurance, commercial property insurance, and casualty insurance
Cons
- Citizens auto insurance is not available
Final Verdict: Review of Citizens auto insurance
Citizens Insurance — short for Citizens Insurance Company of America — was founded in 1915. It’s a subsidiary of The Hanover Insurance Group. Based in Worcester, Massachusetts, Hanover is one of the top 25 providers of property and casualty insurance in the United States. The company was founded in 1852 and its current CEO is John Roche.
Unlike Citizens, Hanover does provide auto insurance. This can lead to some confusion, so let’s get one thing straight: If you’ve purchased auto insurance through this company, you’ve purchased it with Hanover auto insurance, not Citizens.
Citizens’ parent company, the Hanover Insurance Group, is based in Worcester, Massachusetts. Hanover home insurance is available throughout the United States.
What You Should Know About The Hanover Insurance Group
Citizens is based in Howell, Michigan, and it primarily provides insurance to policyholders in the Midwest. It’s possible, therefore, that customers closer to the coast may have never heard of Citizens Insurance. Grand Rapids, MI, for example, is a popular location for Citizens.
Citizens’ parent company, the Hanover Insurance Group, is based in Worcester, Massachusetts. Hanover home insurance is available throughout the United States.
Does Citizens have agents?
Yes, Citizens operates through a select group of independent insurance agents and brokers. You can contact Citizens insurance agents by calling this phone number: 1-800-922-8427.
If you’re asking, “How can I find Citizens insurance agents near me,” look no further. You can easily find an insurance agent using the agent locator tool on Hanover’s website.
Citizens’ agents can help you by answering questions like:
- How is Citizens Insurance impacted by COVID-19 (the coronavirus)?
- How can I amend my Citizens policy?
- Is anyone who drives my car impacted by Hanover auto insurance?
- How much would add another car to my Hanover car insurance policy cost?
- How can I get a Citizens insurance refund?
These questions are great starting points if you want to customize your Citizens or Hanover policy. Agents can also help you make Citizens insurance payments.
How do I file a claim with Citizens?
The best way to file Citizens insurance claims is through the Hanover website. This will require your Citizens website login information.
Hanover policyholders can fill out online web forms to file a property insurance claim or auto insurance claim. Policyholders can also use Hanover’s website to get information about repairing auto glass damage and to find contractors or repair shops nearby. If you have internet access, this is much easier than filing a claim through the mail at Citizens Insurance’s claims address.
You can also call the Hanover Claim Service Hotline to file a Citizens insurance claim. Their number is 1-800-628-6977.
Hanover offers a different claim service for its Hanover Platinum Experience members.
The Hanover Platinum Experience includes the Platinum Auto Essential program. Hanover’s Platinum Auto Essential is a basic car insurance policy that offers features like vehicle key replacement coverage and mechanical parts replacement. Hanover policyholders looking to file a Platinum Auto Essential claim can call 1-800-799-6977.
How do I get a quote from Citizens?
Lastly, let’s take a look at how you can obtain a Citizens insurance quote. If you’re interested in Hanover’s auto insurance policies, you can also use this process to get a Hanover auto insurance quote.
The only way to get a quote from Citizens is to contact a Hanover insurance agent. Hanover offers an agent locator function on its website.
While Citizens received a rating of A+ from the Better Business Bureau (BBB), Citizens policyholders have given the company a rating of two out of five stars on BBB. So, how good is Citizens insurance? It depends on who you ask.
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The Hanover Insurance Group Insurance Rates Breakdown
Unfortunately, for drivers looking for a new policy, there is no such thing as Citizens auto insurance. Citizens is not an auto insurance company, which means there is no Citizens auto insurance rental car coverage, no Citizens auto insurance roadside assistance, and no Citizens auto insurance rebates.
Many of you may want to know: What is auto insurance for, anyway?
Auto insurance protects you from financial loss in the event of a car accident, theft, or other incidents that cause damage to your vehicle. This can be useful for paying for car repairs, medical bills, and legal fees. Auto insurance is mandated by most states in the U.S. Here are a few helpful statistics:
| Key Info | Details |
|---|---|
| 2017 Average Auto Insurance Expenditure | $1,004.58 |
| Private Passenger Cars Insured in 2015 | 202,681,302 |
| 2017 Most Expensive State for Auto Insurance | Louisiana |
| 2017 Least Expensive State for Auto Insurance | North Dakota |
Even though there’s no Citizens car insurance, you can buy Citizens property insurance for your personal and commercial properties. Citizens also sells casualty insurance. Often, customers are interested in bundling and want to know what an auto insurance specialist says about bundling rates.
Though some insurance companies offer car insurance bundles, no Citizens auto and home insurance policies exist.
Frequently Asked Questions
What is Citizens Auto Insurance?
Citizens Auto Insurance is an insurance company that provides coverage for personal vehicles. They offer various policies and options to meet the specific needs of their policyholders.
What types of coverage does Citizens Auto Insurance offer?
Citizens Auto Insurance offers a range of coverage options, including liability coverage, collision coverage, comprehensive coverage, uninsured/underinsured motorist coverage, personal injury protection (PIP), and medical payments coverage.
How can I contact Citizens Auto Insurance?
You can contact Citizens Auto Insurance by visiting their website and using their online contact form or by calling their customer service hotline. The contact information can usually be found on their official website or in your policy documents.
Can I get a quote for auto insurance from Citizens?
Yes, Citizens Auto Insurance provides an online quote tool that allows you to receive a personalized quote based on your specific needs and circumstances. You can access this tool on their official website.
How do I file an auto insurance claim with Citizens?
To file an auto insurance claim with Citizens, you should contact their claims department as soon as possible after the incident. They will guide you through the process and provide the necessary forms and information to initiate your claim.
Does Citizens Auto Insurance offer discounts?
Yes, Citizens Auto Insurance offers various discounts to help policyholders save on their premiums. These discounts may include safe driver discounts, multi-policy discounts, good student discounts, and more. Contact Citizens or refer to their website for specific details on available discounts.
Can I manage my policy online?
Yes, Citizens Auto Insurance typically offers an online portal or mobile app that allows policyholders to manage their policies conveniently. This may include tasks such as making payments, updating personal information, viewing policy documents, and accessing digital ID cards.
How do I make a payment for my Citizens Auto Insurance policy?
Citizens Auto Insurance provides different payment options, including online payment through their website, automatic recurring payments, payment by phone, or mailing a check or money order. Details regarding payment methods can be found on their website or by contacting their customer service.
What factors can affect my auto insurance premium?
Several factors can influence your auto insurance premium, including your driving record, the type of vehicle you drive, your location, your age, your credit history, the coverage limits and deductibles you choose, and any applicable discounts you qualify for.
Tracey L. Wells
Licensed Insurance Agent & Agency Owner
Tracey L. Wells is a licensed insurance agent and Farmers insurance agency owner with 23 years of experience. He is proud to be a local Farmers agent serving Grayson, Georgia and surrounding areas. With experience as both an underwriter and agent, he provides his customers with insight that others agents may not have. His agency offers all lines of insurance including home, life, auto, RV, busi...
Licensed Insurance Agent & Agency Owner
Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.
mtcory
Slow and poor service.
Lpetrey
Lazy and poorly run
Adik
Bad customer Seevce
Charlton_insurance
Auto and home Insurance purchase
David_1688
Great company, great services.
Chuck_Truza_
Fast, Professional Service
ccstangle
Happy with auto insurance policy
Oldgoldwinger
When all prices were in, I went with Hanover Ins. Group .
JacksonDad
Great Customer Service
14for14
Trustworthy