Esurance Auto Insurance Review (2022)

Owned by Allstate, Esurance Insurance Company offers auto insurance options entirely online. Here's everything to know about Esurance car insurance.

UPDATED: Sep 27, 2022Fact Checked

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Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

Full Bio →

Written by Rachel Bodine
Feature Writer Rachel Bodine

Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring that ex...

Full Bio →

Reviewed by Daniel Walker
Licensed Auto Insurance Agent Daniel Walker

UPDATED: Sep 27, 2022

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

UPDATED: Sep 27, 2022

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

UPDATED: Sep 27, 2022Fact Checked
4.0
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Esurance

Average annual rate for good drivers:

N/A

A.M. Best rating:

Complaint level:

Low

Pros

  • An easy process for buying a policy online
  • A convenient, self-serve mobile app
  • User-friendly digital tools

Cons

  • Higher-than-average rates
  • A significant number of customer complaints
  • No accident forgiveness or new car replacement
  • No local agents

The Bottom Line

Esurance offers car insurance and an easy, user-friendly online option for buying a policy and filing a claim. However, the company has many customer complaints concerning the claims process.

Before buying a policy with Esurance, shop online and compare car insurance rates with other companies. Doing so will help you determine who offers the coverage you want at a price that works for you.

If you’re searching for car insurance, you may want to consider Esurance. Esurance, owned by Allstate, offers auto insurance options entirely online, and the company is known for its easy online access and convenient mobile app.

Esurance has high rates compared to some well-known companies, and Esurance auto insurance quotes may not always include discounts. Still, you can compare Esurance quotes and coverage options to other companies in your area to find the best car insurance company for you.

Esurance, Inc. Rates

While Esurance is supposed to be a company that cuts out the middleman to lower rates, coverage is often more expensive with Esurance than with other auto insurance companies.

Esurance Rates for Teen Drivers

Overall, teen drivers pay more for car insurance coverage, but rates with Esurance are overwhelmingly expensive. This table includes rates for teen drivers based on gender from the top insurance companies.

Average Annual Full Coverage Auto Insurance Rates for Teen Drivers
Insurance Company16-Year-Old Male With a Clean Record16-Year-Old Female With a Clean Record18-Year-Old Male with a Clean Record18-Year-Old Female with a Clean Record
Allstate$7,654$7,299$6,223$5,381
American Family$5,761$4,682$4,684$3,452
Farmers$8,901$9,330$7,238$6,879
GEICO$3,743$3,573$3,043$2,635
Liberty Mutual$9,339$8,592$7,593$6,335
Nationwide$5,714$4,926$4,646$3,632
Progressive$9,766$9,617$7,941$7,090
State Farm$4,191$3,730$3,408$2,750
Travelers$10,762$8,506$8,750$6,271
National Average$7,315$6,695$5,947$4,936
Get Your Rates Quote Now

Female drivers pay 35% more than the national average for coverage, and males pay 27% more. USAA’s rates for teen drivers are around half what Esurance requires.

Esurance Coverage for Adult Drivers

Once people turn 25, they often notice a drop in car insurance costs. However, Esurance rates for young adults are still higher than the national average. Esurance rates are around $1,000 more than USAA’s rates.

Adults pay anywhere from 5% to 7% more than the national average for car insurance coverage with Esurance. Below is the average annual full coverage insurance for adults.

Average Annual Full Coverage Auto Insurance Rates for Adults

Age and GenderAllstateFarmersGEICONationwideProgressiveState FarmNational Average
30 Y/O Male w/a Clean Record$2,118 $1,925 $1,041 $1,667 $1,633 $1,234 $1,646
30 Y/O Female w/a Clean Record$2,021 $1,843 $1,078 $1,519 $1,569 $1,122 $1,523
45 Y/O Male w/a Clean Record$1,919 $1,595 $962$1,376 $1,261 $1,032 $1,411
45 Y/O Female w/a Clean Record$1,941 $1,602 $958$1,355 $1,340 $1,032 $1,413
Get Your Rates Quote Now

In most cases, Esurance’s rates for adults are double USAA’s rates for similar coverage.

Esurance Rates for Senior Drivers

Esurance car insurance rates for senior drivers are also higher than the national average. The table below shows the national average for senior drivers.

Annual Full Coverage Auto Insurance Rates for Seniors
Insurance Company55-Year-Old Male With a Clean Record55-Year-Old Female With a Clean Record60-Year-Old Male With a Clean Record60-Year-Old Female With a Clean Record65-Year-Old Male With a Clean Record65-Year-Old Female With a Clean Record
Allstate$1,820$1,841$1,847$1,797$1,878$1,900
American Family$1,251$1,237$1,190$1,175$1,291$1,276
Farmers$1,513$1,519$1,474$1,383$1,561$1,568
GEICO$912$909$892$872$941$938
Liberty Mutual$1,959$1,929$1,890$1,758$2,022$1,991
Nationwide$1,305$1,285$1,253$1,189$1,347$1,327
Progressive$1,196$1,271$1,143$1,105$1,234$1,312
State Farm$978$978$912$912$1,010$1,010
Travelers$1,109$1,095$1,065$1,052$1,145$1,130
National Average$1,338$1,341$1,296$1,249$1,381$1,383
Get Your Rates Quote Now

Rates with Esurance are around $600 higher than those with GEICO.

Esurance Car Insurance After a Speeding Ticket

Auto insurance rates after a speeding ticket with Esurance are around $500 more annually than the national average. You can compare the top insurance companies’ rates after a speeding ticket below.

Average Monthly Full Coverage Auto Insurance Rates for Drivers with a Traffic Ticket
Insurance CompanyRates with a TicketRates with a Clean Record
Allstate$188$160
American Family$136$117
Farmers$173$139
GEICO$106$80
Liberty Mutual$212$173
Nationwide$137$115
Progressive$140$105
State Farm$96$86
Travelers$134$99
Average$147$120
Get Your Rates Quote Now

State Farm offers rates around $1,000 lower than Esurance.

Esurance Coverage After a Car Accident

If you have an accident claim on your driving record, you can expect higher-than-average rates for coverage. Still, Esurance car insurance quotes indicate the company’s rates are nearly 30% higher than the national average.

Average Monthly Full Coverage Auto Insurance Rates for Drivers with an Accident
Insurance CompanyRates with an AccidentRates with a Clean Record
Allstate$225$160
American Family$176$117
Farmers$198$139
GEICO$132$80
Liberty Mutual$234$173
Nationwide$161$115
Progressive$186$105
State Farm$102$86
Travelers$139$99
Average$172$120
Get Your Rates Quote Now

Esurance’s rates are nearly $1,200 higher than State Farm’s and double USAA’s.

Esurance Car Insurance After a DUI

Esurance coverage after a DUI is only around 2% higher than the national average. Let’s take a look at the cost of car insurance after a DUI from the top insurance companies.

Average Monthly Full Coverage Auto Insurance Rates for Drivers with a DUI
Insurance CompanyRates with a DUIRates with a Clean Record
Allstate$270$160
American Family$194$117
Farmers$192$139
GEICO$216$80
Liberty Mutual$313$173
Nationwide$234$115
Progressive$140$105
State Farm$112$86
Travelers$206$99
Average$209$120
Get Your Rates Quote Now

However, you’ll pay around $950 more per year for car insurance with Esurance than with State Farm.

Esurance Rates for Drivers with Poor Credit

With a low credit score, you can expect to pay around 7% more than the national average with Esurance.

Average Annual Auto Insurance Rates by Credit Rating
Insurance CompanyRates with Poor CreditRates with Fair CreditRates with Good Credit
American Family$2,432$1,635$1,386
Farmers$3,233$1,926$1,674
GEICO$1,781$1,197$984
Liberty Mutual$4,256$2,712$2,120
Nationwide$1,988$1,595$1,445
Progressive$2,471$1,655$1,310
State Farm$2,398$1,411$1,091
Travelers$2,323$1,534$1,287
Allstate$3,551$2,362$1,993
Average$2,715$1,781$1,477
Get Your Rates Quote Now

GEICO’s rates are around $1,100 less per year for drivers with poor credit. 

Minimum Coverage with Esurance

While minimum coverage can help people save money on their car insurance, minimum coverage options with Esurance are around 22% higher than the national average. 

Average Minimum Monthly Coverage Rates for the Top Auto Insurance Companies
Insurance CompanyAverage Minimum Coverage Rates
Allstate$61
American Family$44
Farmers$53
Geico$31
Liberty Mutual$68
Nationwide$44
Progressive$39
State Farm$33
Travelers$37
Average$45
Get Your Rates Quote Now

Esurance rates are around $700 more than GEICO’s rates for similar coverage.

Full Coverage Rates with Esurance

Esurance full coverage costs nearly 27% more than the national average. We’ve put together a list of all the top insurance companies and their full coverage rates for your comparison.

Average Monthly Full Coverage Rates for the Top Auto Insurance Companies
Insurance CompanyAverage Full Coverage Rates
Allstate$160
American Family$117
Farmers$139
Geico$80
Liberty Mutual$173
Nationwide$115
Progressive$105
State Farm$86
Travelers$99
Average$120
Get Your Rates Quote Now

GEICO offers full coverage options for $800 less per year than Esurance.

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Esurance, Inc. Discounts Available

Esurance doesn’t offer a comprehensive list of possible discounts, but common car insurance discounts include:

  • Online quote
  • Bundling
  • Paid-in-full
  • Multi-car
  • Claim-free
  • Homeowners
  • AAA affiliation
  • Good student
  • Driver safety course
  • Car safety features

You may qualify for additional discount options, so it’s a good idea to explore whether you’re eligible and how much you could save on coverage.

Esurance, Inc. Coverage Options

Esurance offers standard and add-on coverage types, including:

While Esurance offers specific add-ons like GAP coverage, the company doesn’t have other coverage types, like new car replacement. So if you know there’s a particular type of auto insurance coverage you’re looking for, familiarize yourself with Esurance’s options before purchasing a policy.

What is DriveSense with Esurance?

DriveSense is Esurance’s usage-based insurance program. Policyholders can use the Esurance app to allow the company to monitor their driving habits to lower their auto insurance rates potentially.

The Esurance app monitors habits such as acceleration, braking, hard turns, and when a person drives. Then, insurance rates adjust based on the driver’s inherent risk.

Esurance, Inc. vs. Competitors

The Esurance mobile app is highly-rated, offering features that other insurance companies don’t have on their apps. Still, Esurance auto insurance reviews suggest the company has work to do regarding customer service and claims handling.

Many customers say the Esurance claim payout process takes too long and often becomes confusing or incorrect. Many also say filing a claim with Esurance on the mobile app can be more complicated than the company implies.

If you’re considering an Esurance policy, do your homework beforehand and read customer reviews to see whether the company is right for you.

Frequently Asked Questions

What other types of insurance does Esurance offer?

Esurance offers the following types of insurance:

  • Home
  • Renters
  • Motorcycle

Esurance also offers additional options for coverage via Allstate — its parent company — and other affiliates, including:

  • Condo
  • Commercial auto
  • Umbrella
  • Business
  • Pet
  • RV
  • Boat
  • Classic car
  • Travel 
  • Life

Esurance offers various insurance types to cover the needs of many policyholders.

Where does Esurance offer car insurance?

Esurance offers car insurance in every state except Alaska, Delaware, Hawaii, Montana, New Hampshire, Vermont, and Wyoming.

How do you file a claim with Esurance?

The best way to file a claim with Esurance is to use the company’s mobile app. You can also call 800-378-7262 for assistance. 

How do you cancel an Esurance policy?

You have to call Esurance at 800-378-7262 to cancel your policy, and you may have to pay a $50 cancellation fee.

How do you get an Esurance quote?

You can use the Esurance website to get a quote based on your unique information.

Who owns Esurance?

Allstate owns Esurance.

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Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

Full Bio →

Written by Rachel Bodine
Feature Writer Rachel Bodine

Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring that ex...

Full Bio →

Reviewed by Daniel Walker
Licensed Auto Insurance Agent Daniel Walker

Reviews
for Esurance, Inc.

3.98 (1,520 reviews)
1
September 29, 2022

Therep

Very Poor Claims Service

As a person only dealing with the claims process I can honestly say they are very poor in claim response time. This is a California policy. I have seen a month pass before they respond to an accident claim. No call backs after many, many calls.
1
September 20, 2022

Mick3y

RUN! DONT INSURE YOUR CAR HERE.

This has been the worst experience I have ever had, I was in a no-fault accident on May 27th. It is now 9/20/2022. I have called multiple times since my accident, and I have emailed the claims department. After calling to complain multiple times, 9/20 was the first day I was told that there was never a complaint entered for me? I have been transferred to multiple VM and have received no response from the supervisor or the adjuster. The records sh...
This has been the worst experience I have ever had, I was in a no-fault accident on May 27th. It is now 9/20/2022. I have called multiple times since my accident, and I have emailed the claims department. After calling to complain multiple times, 9/20 was the first day I was told that there was never a complaint entered for me? I have been transferred to multiple VM and have received no response from the supervisor or the adjuster. The records show that I have called continuously month after month with no response. I have no idea what my next steps should be or if something is needed from me. This is my life, It is very unsettling and disheartening that this company has gotten away with doing this to multiple people. Not having a vehicle has affected me very negatively and it's very sad that the company could care less about its customers. I am so hurt by this and it has caused me a lot of stress
1
September 6, 2022

Dana_Whicker

VERY poor customer service and communication.

I am not a policy holder, but am the victim of a car accident and the driver was insured with Esurance. As of 7 full days of the accident I have not heard one word from the adjuster even though I called and left at least 2 voicemails per day and 2 emails. I have contact the company again to speak to a supervisor just to be transferred to the same adjuster who now has a full voicemail box. These people don't know if I am okay, need a rental car, n...
I am not a policy holder, but am the victim of a car accident and the driver was insured with Esurance. As of 7 full days of the accident I have not heard one word from the adjuster even though I called and left at least 2 voicemails per day and 2 emails. I have contact the company again to speak to a supervisor just to be transferred to the same adjuster who now has a full voicemail box. These people don't know if I am okay, need a rental car, nothing. Although I hate to be this way I had to Lawyer up.
1
July 21, 2022

gt080845

Claims adjusters never call or respond to messages

Esurance is the worst insurance company I have ever dealt with. The adjuster on my claim [REDACTED NAME], has ignored repeated request to call me to handle my claim. Esurance doesn’t seem to know what supervisors are on the job, or on extended leave and not monitoring their messages. Esurance keeps connecting me to [REDACTED NAME], who is on extended leave. They have no one monitoring the calls and messages for the employees who make themse...
Esurance is the worst insurance company I have ever dealt with. The adjuster on my claim [REDACTED NAME], has ignored repeated request to call me to handle my claim. Esurance doesn’t seem to know what supervisors are on the job, or on extended leave and not monitoring their messages. Esurance keeps connecting me to [REDACTED NAME], who is on extended leave. They have no one monitoring the calls and messages for the employees who make themselves unavailable or are not at work, on vacation or somehow not there to supervise. Their voice system is like being in the 7th ring of [REDACTED]. If all you want is an insurance card to prove you have coverage Esurance is the place to go. If you want an insurer that actually provides the coverage stay away from Esurance. I have provided names of the people who aren’t doing their jobs so Esurance will know who they are. Don’t harass them. Just know to avoid them if Esurance wants to assign them to your claim. I can’t provide all the names but at least 10 different people have done a crappy job of getting this going. I only want a phone call so I get things moving. The problem is really Esurance as a company. They take your money and that’s all. I called Esurance 20 times (exact count). I called [REDACTED NAME] at least 8 times & left messages which were not returned. Got transferred to non-working telephone 5 times.
1
July 5, 2022

ghfdsdfhh

horrible customer service. will cancel with no notice.

didn't tell me when my policy was getting cancelled and illegally canceled on the day i was starting a new job. don't go to Esurance if you value your time and dignity.
1
January 21, 2022

Josepi

Buyer Beware!!

Buyer Beware!! I got Esurance to quote a policy for 3 cars and 4 drivers. Their rate was significantly lower than my current policy. A 6 month payment was made and I was all set to cancel the old policy when I looked closer at the quote - they dropped comp and collision on 2 cars! No wonder their rates were lower!! I called back to cancel. Too late! They grabbed $1250+ from my checking account! Previous comparison quotes with other companies w...
Buyer Beware!! I got Esurance to quote a policy for 3 cars and 4 drivers. Their rate was significantly lower than my current policy. A 6 month payment was made and I was all set to cancel the old policy when I looked closer at the quote - they dropped comp and collision on 2 cars! No wonder their rates were lower!! I called back to cancel. Too late! They grabbed $1250+ from my checking account! Previous comparison quotes with other companies were always apples to apples - same levels and types of coverage. Not this BS of dropping coverage to quote a lower rate. With Comp and Collision added back in the premiums jumped nearly $1000!! Deceptive insurance practices!! Buyer Beware!!
1
February 7, 2021

BART5231

STEER FAR CLEAR FROM ESURANCE!! TERIBLE CLAIMS SERVICE!! IT

THIS COMPANY I WOULD GIVE 0 STARS TO!! I HAD AN AUFUL EXPERENCE, AND IT TOOK 60 DAYS TO GET MY CLAIM PAID!! HERE IS MY STORY.... I would like to express my dissatisfaction with your company, and claims rep [REDACTED NAME]!!! I first filed my claim of Dec 10, after that I spoke with [REDACTED NAME] about 3 times, until my claim was escaladed into a fraud claim which was TOTALLY RIDICULIOUS!! In that time WITHOUT EXSAGERATION I HAD LEEFT AT LEAS ...
THIS COMPANY I WOULD GIVE 0 STARS TO!! I HAD AN AUFUL EXPERENCE, AND IT TOOK 60 DAYS TO GET MY CLAIM PAID!! HERE IS MY STORY.... I would like to express my dissatisfaction with your company, and claims rep [REDACTED NAME]!!! I first filed my claim of Dec 10, after that I spoke with [REDACTED NAME] about 3 times, until my claim was escaladed into a fraud claim which was TOTALLY RIDICULIOUS!! In that time WITHOUT EXSAGERATION I HAD LEEFT AT LEAS T25 TO 30 EMAILS, AND ABOUT 40 CALLS!!! WITH [REDACTED NAME] TOTALLY IGNORING ME AND NOT RETURNING ANY OF MY CALLS OR EMAILS!!! SHE SHOULD BE ASHAMED OF HERSELF BY THE WAY SHE DOES HER JOB AND REPRESENTS YOUR COMPANY!!!!! BY, BLOWING ME OFF, MAKING ME FEEL FLUSTERATED,VERY ANGREY, AND DESERETED!! I WILL BE LEAVING NEGIVE FEEDBACK AND FORWARDING THIS EMAIL, AND MY DISSATIFACTION FOR [REDACTED NAME], ON EVERY FEEDBACK SITE I CAN!!! IM DROPPING ESURANCE. IN THE 28 YEARS IVE BEEN DRIVING AND HAD AUTO INSURANCE I HAVE NEVER BEEN TREATED AND IGNORED THIS BAD!! Last week FINALLY, [REDACTED NAME], released my claim, after speaking with him, it took [REDACTED NAME] 3 DAYS TO CALL ME BACK, ONLY TO LEAVE ME A VOICE MAIL. SINCE LAST WEEK IVE CALLED ABOUT 6 TIMES, AND EMAIL HER AT LEAST 4 TIMES!!!!!!!!!! TO QUESS WHAT NO RESPONCE!!!!!!!!!!!!!! SHE SHOULD BE ASHAMED OF HERSELF AND THE WAY SHE SO CALLED DOES HER JOB!!!!!!!!!! I know this is not the way your supposed to be treated and through the years have dealt with progressive and geico, with EXCLENT CLAIMS RERESENTIVE, ALWAYS MAKINK ME FELL WELCOME AND ASISTING ME ANY WAY THEY COULD!! THE TOTAL OPPSITE OF [REDACTED NAME]!!!! SHE IS SHAMEFULL AND SUCKS AT HER JOB!!!!! [REDACTED NAME] [REDACTED]
5
January 17, 2021

Cocosbebe

Lower cost and fast service for trustworthy insurance

It is very convenient just by going through with online application and I can pull out the quote and make adjustment of the quote myself at the time of application. Self check out and very clear about the cost. I can have insured at the time of the submission as well as printing out the Insirqnce ID. Lower cost and fast service for good quality insurance.
4
January 4, 2021

Sama1990

Esurance review

I find this company fair enough . it is good , the agents are decent and all of the work is good. Really nice .
3
December 28, 2020

jimmy525

Esurance is the best

Reliable, straightforward, and easy to work with, eSurance has been a good choice for the last 7+ years. Previously had Allstate but after my payment increased, I switched to their online only insurance company, eSurance, and have been happy with it ever since. The claims process has been super easy and helpful (two not at fault accidents in past), great rental car program, and windshield coverage is good. My bill has been consistent over time w...
Reliable, straightforward, and easy to work with, eSurance has been a good choice for the last 7+ years. Previously had Allstate but after my payment increased, I switched to their online only insurance company, eSurance, and have been happy with it ever since. The claims process has been super easy and helpful (two not at fault accidents in past), great rental car program, and windshield coverage is good. My bill has been consistent over time without any large price jumps. Out of curiosity I have been doing some price comparisons lately and I cannot beat the price or quality of my current policy. So eSurance it is. Highly recommended.
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