Infinity Auto Insurance Review (2021)

Infinity is the second-largest carrier of non-standard auto insurance in the US. Compare quotes below to reduce your rates by up to 20%.

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Rachel Bodine graduated from college with a BA in English. She has since worked as a Feature Writer in the insurance industry and gained a deep knowledge of state and countrywide insurance laws and rates. Her research and writing focus on helping readers understand their insurance coverage and how to find savings. Her expert advice on insurance has been featured on sites like PhotoEnforced, All...

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Written by Rachel Bodine
Feature Writer Rachel Bodine

Dan Walker graduated with a BS in Administrative Management in 2005 and has been working in his family’s insurance agency, FCI Agency, for 15 years (BBB A+). He is licensed as an agent to write property and casualty insurance, including home, auto, umbrella, and dwelling fire insurance. He’s also been featured on sites like Reviews.com and Safeco. He reviews content, ensuring that ex...

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Reviewed by Daniel Walker
Licensed Auto Insurance Agent Daniel Walker

UPDATED: Mar 23, 2022

Advertiser Disclosure

It’s all about you. We want to help you make the right coverage choices.

Advertiser Disclosure: We strive to help you make confident auto insurance decisions. Comparison shopping should be easy. We are not affiliated with any one auto insurance provider and cannot guarantee quotes from any single provider. Our partnerships don’t influence our content. Our opinions are our own. To compare quotes from many different companies please enter your ZIP code on this page to use the free quote tool. The more quotes you compare, the more chances to save.

Editorial Guidelines: We are a free online resource for anyone interested in learning more about auto insurance. Our goal is to be an objective, third-party resource for everything auto insurance related. We update our site regularly, and all content is reviewed by auto insurance experts.

Company Details
Address: 2201 4th Avenue North
City: Birmingham
State: AL
ZIP Code: 35203
Phone Number: 1-800-463-4648
Year Founded: 1955
AM Best Rating: A

Things to Remember...

  • Infinity Insurance is a property and casualty insurance company
  • Infinity Insurance provides coverage through independent insurance agents
  • Infinity Insurance offers a variety of customizable insurance coverage options

This Infinity auto insurance review will provide an overview of Infinity Insurance as a company, as well as information for those seeking auto insurance quotes.

Infinity Insurance Company was founded in 1955 as a small provider known then as the Dixie Insurance Company. Since then, it has expanded into 43 states and has become one of the top 50 property and casualty insurance companies in the country.

Infinity Insurance policies are written by independent agents, who may represent multiple carriers rather than working specifically for this insurer.

Currently, Infinity Insurance is the second-largest carrier of non-standard auto policies in the U.S.

See auto insurance rates from the top carriers in your area! Enter your zip code here.

Where Is Infinity Insurance Company Located?

Infinity is represented by a number of independent insurance agencies in 43 states and is headquartered in Birmingham, Alabama.

The Infinity website contains a zip code search tool that will pinpoint the closest Infinity agent.

There are also many other ways to contact an Infinity representative with questions.

In addition to talking directly with an agent, customers can call Infinity’s call center in Texas, where customer service representatives are bilingual in order to meet the needs of Spanish-speaking customers.

If you’d like to save time by going online, there are many easy-to-use tools available on the Infinity Insurance Company website. In addition to getting a quote, you can also go online to make a payment, add a vehicle or driver to your policy, get a quote, and more.

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How Do You Get a Quote From Infinity Insurance?

If you’d like to get a quote from Infinity Insurance, there are several options.

Quotes are available online through the Infinity Insurance Company website, or you can get in touch with an independent Infinity Insurance agent in your area. You will need to be prepared to provide details about your vehicle, yourself, and any other driver that you may want to add to your policy.

In order to make the different types of coverage easy to understand, Infinity Insurance has categorized its basic policies into three groups:

  • Premier – for customers who want a higher amount of coverage and have excellent driving records. The customizable policy has options such as liability for business use of an insured vehicle, rental coverage, roadside assistance, and temporary transportation expenses
  • Value-Added – for customers who want auto coverage but may not have a clean driving record due to a past accident or ticket. Because these customers are considered a high-risk driver, the price will be higher, but an agent can tailor the policy so that the customer has the advantage of as many benefits as possible, including any discounts the insurer offers
  • Low-Cost – for customers who simply want to meet the minimum auto insurance coverage as required by the state. This is basic insurance coverage and will be at the lowest price possible. Agents periodically review these customers’ policies to allow for expanding needs

Infinity Insurance also has an auto insurance policy tailored to the special needs of classic car collectors. Find out details and types of coverage offered here.

How Do You File An Insurance Claim With Infinity?

When a customer needs to file a claim, there is a link on the website’s Client Center tab to start the process. Of course, you can also call Infinity directly at 1-800-334-1661 to make a report. This line is available 24 hours a day, seven days a week. You should get in touch with the insurer as soon as possible following an accident or other covered incident.

The claims process is structured to be as easy as possible, so talking to a real person rather than filling out an online form is one of your options.

The One-On-One team member will walk you through the process and take your report. They will let you know where to send any documents, like a police report, and help you locate the nearest preferred repair shop. Often, the claim can be settled over the phone.

For more complicated issues, the adjuster might need to investigate or bring in an appraiser to inspect the damaged car.

Either way, you can feel confident that Infinity will put customer needs first.

Interested in auto insurance quotes from the top providers in your area? Enter your zip code here.

References:

  1. https://www.infinityauto.com/
  2. https://www.investopedia.com/university/insurance/insurance3.asp
  3. https://www.thebalance.com/what-is-an-independent-agent-527051
  4. https://www.classiccollectors.com
  5. https://www.rmiia.org/auto/steering_through_your_auto_policy/Filing_an_Auto_Claim.asp

Reviews
for Infinity A Kemper Company

2.01 (276 reviews)
4
May 28, 2020

sabrinasabrina

Great Company

I have been with this company for many years. Friendly people with very good, prompt service to fit your needs.
5
February 24, 2020

ninergirl2010

Great company

I thought I was paying the lowest with State Farm. Bought a van in October 2019 and the dealership ended up helping us save. We were paying $130 for one vehicle with State Farm and now are paying $130 for 2 vehicles with Infinity. Everything is the same in our policy as well. I highly recommend.
4
February 4, 2020

Sbguy

Cheap affordable insurance with record history

I like that I was able to find an affordable auto insurance for my brand new car with a DUI on my record I got full coverage for only $100 a month but what I don’t like is that it only covers my vehicle only if I am the driver and excludes everyone else from driving it.
5
November 7, 2019

luckykee

Insurance

It was easy to get the insurance online and to speak to someone over the phone and it was very reasonable and affordable.
5
October 29, 2019

MariaOPozo

Great always there when needed. Nice agents.

Really good so far. I never had a bad experience with so far, and hope not to. I am happy with this insurance.
4
September 10, 2019

Sendy12

Happy Customer 😊

It was fast and easy. I informed [REDACTED NAME] exactly what I need it and he was a wonderful help 😊. I was recently with Allstate and they were also wonderful but unfortunately my policy kept going higher and I wasn’t able to afford it anymore. My co-worker actually has you’ll as her auto insurance and told me try them and I did.
5
August 30, 2019

michaelstacy1111

Excellent Insurance Agency!

Excellent customer-service and outstanding prices! Everyone I've spoken with at Kemper(Infinity) is good at communicating important details and providing fast, efficient resolutions.
5
August 15, 2019

Gracie47

Happy customer!

It was fast and easy to save money due to excellent customer service by [REDACTED NAME]! Saved $600 annually and could not come at a better time! Thanx Infinity😁
5
July 20, 2019

marianarassiaa

Very good

I think it's excellent company. They have a nice customer service and willing to attend at all times
4
July 19, 2019

kederen

Infinity

They are a good company, but their website has issues from time to time, and their agents sometimes don't answer questions directly and would rather direct you somewhere else for information.
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